Platform Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and support platform clients through the integration process, from initial setup and testing to deployment and go-live.

• Provide clients with guidance on best practices for payment processing, optimizing margins and revenue, and enhancing adoption rates.

• Collaborate with client platforms to grasp their business objectives and devise strategies for achieving them.

• Act as a reliable advisor and advocate for the growth and success of clients' payment solutions.

• Examine client data to uncover trends and opportunities for improvement.

• Offer advice on go-to-market strategies, including product positioning, pricing strategies, and messaging.

• Work in partnership with sales, product, engineering, and various cross-functional teams.

• Track and report on metrics related to client platform satisfaction, retention, and revenue growth.

⛳️ Requirements

• Over 5 years of experience in customer success, account management, or a similar field.

• Ideally, prior experience within the embedded payments sector.

• Strong knowledge of Payment Facilitator models (or PayFac-as-a-service) tailored for vertically-focused software platforms.

• Extensive understanding of credit card processing and ACH processing, including interchange and its drivers.

• Demonstrated success in fostering the growth of embedded payments.

• High emotional intelligence and a commitment to building robust internal and external relationships.

• Capability to work independently while managing multiple projects at once.

• Data-driven mindset, with the ability to think creatively to address challenges.

• Exceptional verbal and written communication abilities.

• Must be willing and able to travel to the Atlanta headquarters, industry events, and conduct onsite customer visits several times per quarter.

• Rainforest is not able to offer visa sponsorship.

🏝️ Benefits

• Comprehensive health benefits package.

• Unlimited paid time off.

• Paid parental leave.

• Enjoyable and flexible working atmosphere.

• Ongoing investment in employee development and organizational culture.