Client Success Manager

This is a fully remote position, open to applicants in Spain.

📋 Description

• Oversee client success and deliver strategic product consulting in a dynamic, multifaceted environment.

• Report to the Customer Experience Team Manager as part of the Revenue Team.

• Collaborate closely with the programmatic marketplace operations team to enhance client revenue.

• Offer tactical and strategic advice on utilizing Triton tools to help clients in Europe and the Middle East meet their revenue objectives.

• Provide direct assistance with clients’ strategic and operational challenges related to Triton products.

• Build robust relationships with customers, sales teams, various organizational levels, and fellow Client Success Managers.

• Act as the primary contact for a portfolio of significant clients in Europe and the Middle East.

• Manage and foster positive relationships to ensure client retention.

• Comprehend clients’ business operations, needs, expectations, and requirements.

• Maintain an in-depth understanding of Triton products and services.

• Monitor client requirements and business developments to optimize client success.

• Work alongside Sales Managers to introduce new services and strengthen client relationships.

• Track and assess progress on multiple ongoing tasks and projects.

• Coordinate with the Implementation Team to ensure timely delivery of new clients and activation of new services.

• Collaborate with the Support Team on significant support issues impacting client relationships.

⛳️ Requirements

• Experienced Client Success Manager with a demonstrated history of managing client relationships.

• Strong proficiency in written and spoken English.

• Proficiency in Spanish.

• Expertise in a consultative client management approach.

• Strong problem-solving skills in a high-pressure environment, exhibiting proactive, solution-oriented behavior.

• Excellent customer service skills and a sincere commitment to helping clients achieve their objectives.

• Proven experience in digital advertising and its structure.

• Familiarity with ad-serving technologies and ad servers is preferred.

• Background or passion for radio and/or podcasts is a plus.

• Solid experience with reporting and business intelligence tools, as well as spreadsheets.

• Exceptional time management skills and attention to detail.

• Strong ability to prioritize tasks and successfully multitask.

• Excellent analytical and communication capabilities.

• Ability to work autonomously as well as collaboratively within a team.

• Relevant experience with broadcast ad scheduling and trafficking is preferred.

• Proficiency in French or Dutch is advantageous.

• Must reside in Spain or be planning to relocate to Spain.

• An English resume is required.

🏝️ Benefits

• No benefits, perks, or compensation extras are specified in the posting.