Platform Resident Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main technical advisor for designated strategic customer accounts

• Build and sustain trusted advisor relationships with customer security teams and leadership

• Comprehend customer security operations workflows, use cases, and business goals

• Mentor customer teams on Falcon best practices and techniques for threat hunting

• Offer technical implementation, configuration, and troubleshooting support for CrowdStrike Falcon and related applications

• Aid customers in operationalizing all Falcon platform modules

• Diagnose and resolve customer issues ranging from small to large enterprises

• Utilize and engineer both native and third-party software deployment technologies

• Create scripting and application solutions leveraging Falcon APIs

• Organize customer projects and provide ongoing status updates

• Collaborate with customer information technology teams

• Deliver support using CrowdStrike applications for vulnerability and asset management

• Assist customers in integrating CrowdStrike with existing tools

• Guide customer leads in incident management functions

• Work with Professional Services to create customer-facing collateral

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field, and/or equivalent military or professional experience

• Over 5 years of experience with relevant security applications, which may include endpoint, identity, cloud, SIEM, etc.

• At least 3 years of client-facing consulting experience

• Basic knowledge of software deployment technologies

• Proficient in Windows, Mac, and Linux platforms

• Experience in security for computer and network systems

• Strong analytical and problem-solving skills with the ability to devise solutions for unusual and complex issues

• Demonstrated experience using AI technologies to improve decision-making, streamline workflows and processes, enhance efficiency, and drive business outcomes

• Excellent communication skills with the ability to convey technical concepts to diverse audiences

• Strong capabilities in presentation and training delivery

• Self-driven with outstanding time management and prioritization abilities

• Customer-centric attitude with a dedication to fostering customer success

• Capability to work independently in a remote or embedded setting

• Strong problem-solving and analytical thinking skills

• High motivation level; a self-starter; results-oriented

• Proactive and detail-oriented approach to managing work and prioritizing customer projects

• Willingness to travel up to 20% of the time

• Currently possess or can acquire necessary security clearances as per customer requirements

• May be required to undergo and successfully pass alcohol and/or drug tests periodically during employment

🏝️ Benefits

• Competitive compensation and equity awards

• Comprehensive wellness programs for physical and mental health

• Generous vacation and holiday policies for rejuvenation

• Paid parental and adoption leave

• Opportunities for professional development for all employees, regardless of level or role

• Employee Networks, local groups, and volunteer opportunities to foster connections

• Dynamic office culture with top-notch amenities

• Bonuses

• Equity grants

• Health insurance

• 401k

• Paid time off