Platform Operations Lead

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Develop and enhance scalable infrastructure operations processes that support an expanding cloud platform.

• Empower customer-facing and operational teams with secure automation, diagnostic tools, and well-defined workflows.

• Minimize repetitive manual tasks by pinpointing operational challenges and transforming them into automated or self-service solutions.

• Assist in the deployment and preparation of new infrastructure environments, collaborating closely with Infrastructure, DevOps, and Engineering teams.

• Enhance observability, incident response, and operational documentation across production environments.

• Create and maintain runbooks, escalation procedures, and ownership models between technical and customer-facing teams.

• Assess new tools, vendors, or methodologies that could enhance operational efficiency, reliability, or scalability.

• Mentor and empower teams to embrace automation-first methodologies.

• Serve as a liaison between technical infrastructure teams and those supporting customers on a daily basis.

⛳️ Requirements

• Solid background in infrastructure, cloud operations, DevOps, platform engineering, or operational engineering.

• Experience in supporting production environments where reliability, incident response, and operational discipline are critical.

• Demonstrated ability to design or implement automation that alleviates manual operational workload.

• Strong skills in scripting, tooling, or workflow automation, with a focus on clarity, maintainability, and security.

• Experience collaborating across various technical and non-technical teams to enhance processes and results.

• Familiarity with observability, monitoring, infrastructure platforms, or orchestration technologies.

• Capability to work both hands-on and strategically in a dynamic scale-up environment.

• Excellent documentation, communication, and problem-solving abilities.

• A strong sense of ownership and accountability for operational results.

🏝️ Benefits

• Competitive salary and annual discretionary bonus program.

• Employee wellness benefits.

• 25 days of vacation, in addition to public holidays.

• Flexible working options (remote or hybrid, depending on the role and location).

• Genuine ownership and autonomy, with the freedom to take initiative and innovate.

• The opportunity to make a significant and visible impact as we scale.

• Clear pathways for career advancement and growth in a rapidly growing company.

• A collaborative, international culture founded on trust, transparency, and ownership.

• The opportunity to help shape NexGen Cloud's team, culture, and future alongside ambitious, mission-driven colleagues.