Platform Operations Associate Consultant – Weekend Shift

This is a fully remote position, open to applicants in United States.

📋 Description

• Delivering technical implementation, configuration, and troubleshooting support during the deployment of the CrowdStrike Falcon platform and its associated applications.

• Aiding customers in operationalizing all modules of the Falcon platform.

• Diagnosing customer issues across a range of enterprise sizes, from small to large.

• Utilizing and engineering both native and third-party software deployment technologies.

• Creating scripting and application solutions using Falcon APIs.

• Engaging in customer project planning and status updates.

• Collaborating closely with customer information technology teams.

• Leveraging CrowdStrike applications, such as Exposure Management, to support customers in vulnerability and asset management.

• Assisting clients with the integration of CrowdStrike into their existing tools.

• Supporting both Incident Response and Compromise Assessment teams with the deployment of Falcon and Falcon Forensics Collectors.

• Working collaboratively with the Platform Professional Services team to develop customer-facing materials.

• Willingness to travel up to 25% of the time.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a relevant field.

• A minimum of 2 years of experience in IT deployments or in an end user/customer environment.

• Fundamental understanding of software deployment technologies.

• Proficient in Windows, Mac, and Linux operating systems.

• Practical knowledge of Microsoft Office applications, including Word, Excel, Access, PowerPoint, etc.

• Proven experience in communication and an effective ability to cultivate collaborative relationships.

• Experience in presenting technical content to diverse audiences.

• Background in computer and network systems security.

• Strong analytical and problem-solving skills with the capacity to identify solutions to complex and unusual issues.

• Proactive approach with a thorough ability to manage work and prioritize customer projects.

• High motivation level; self-starter; results-oriented.

🏝️ Benefits

• Leader in the market for compensation and equity awards.

• Extensive physical and mental wellness programs.

• Competitive vacation and holiday policies for rejuvenation.

• Paid parental and adoption leave provisions.

• Opportunities for professional development available to all employees, regardless of their level or role.

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to foster connections.

• A vibrant office culture with world-class amenities.

• Great Place to Work Certified™ globally.