Platform Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main technical contact for IronSled tenants, managing platform-related issues and service requests from the initial investigation to resolution.

• Diagnose and resolve intricate technical challenges involving Kubernetes, application deployments, CI/CD pipelines, identity and access management, networking, AWS infrastructure, and platform integrations.

• Collaborate directly with tenant development teams to troubleshoot issues, pinpoint root causes, and implement effective, long-term solutions.

• Work alongside other platform engineers on extensive infrastructure modifications or specialized challenges, while retaining responsibility for tenant communication and resolution.

• Assist with tenant onboarding, environment provisioning, application deployments, access management, and ongoing platform operations.

• Contribute to the design, upkeep, and enhancement of platform infrastructure, services, and engineering processes.

• Recognize recurring technical challenges and devise automation, tools, or platform enhancements that minimize manual intervention and boost tenant self-service.

• Develop and maintain technical documentation, troubleshooting guides, and operational procedures.

• Engage in platform monitoring, incident response, maintenance, and reliability enhancement efforts.

• Identify and prioritize technical debt, operational enhancements, and improvements that elevate the tenant experience.

⛳️ Requirements

• 2–5+ years of experience in platform engineering, cloud engineering, DevOps, site reliability engineering, or a related technical field.

• Practical experience with Linux, containers, Kubernetes, and cloud infrastructure, ideally AWS.

• Experience in supporting and troubleshooting applications deployed in containerized or cloud-native environments.

• Familiarity with CI/CD pipelines, Git-based development workflows, and infrastructure automation tools like Terraform, Helm, or similar technologies.

• Excellent troubleshooting capabilities, including log analysis, investigating infrastructure and application issues, and identifying root causes across various systems.

• Understanding of networking principles, such as DNS, load balancing, ingress, connectivity, and common application networking challenges.

• Experience collaborating directly with developers or technical users to investigate problems and implement solutions.

• Capability to independently manage technical issues, prioritize conflicting requests, and drive problems to resolution.

• Strong communication skills, with the ability to convey technical issues, coordinate across teams, and provide clear updates to stakeholders.

• A collaborative mindset, a strong sense of ownership, and a desire to continually enhance platform reliability, automation, and the developer experience.

• U.S. citizenship and the ability to obtain a security clearance.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Competitive salary with performance-based bonuses.

• Opportunities for professional development and career advancement.

• Flexible work hours and remote work options.

• Inclusive work environment that values diversity and collaboration.