Planning Specialist, Customer Experience

This is a fully remote position, open to applicants in Nevada, +1 more state.

📋 Description

• Leverages route analysis software to modify territory plans, ensuring the creation of effective and efficient daily and weekly tactical route plans for designated branch locations.

• Conducts data analysis regarding plans, resource availability, and territory.

• Preserves geographic codes, customer addresses, and relevant customer information.

• Provides daily metrics reports to the Service Planning Supervisor and Branch Managers/Technicians.

• Develops route plans utilizing work order data and route analysis software.

• Communicates assigned territory routes to service personnel.

• Summarizes and discusses plans daily with the Service Planning Supervisor.

• Generates daily summary reports for the supervisor.

• Performs additional duties as required.

⛳️ Requirements

• In-depth knowledge of Routing and Scheduling software systems.

• Comprehensive understanding of the company’s branch service department concerning resources, territory structure, advanced planning for recurring services, and schedule availability for unplanned demands.

• Proficient verbal and written communication skills, including public speaking capabilities.

• Strong analytical skills with meticulous attention to detail.

• Advanced proficiency in MS Office Applications (Word, Excel, Outlook, PowerPoint).

• Capability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals, and/or government regulations.

• Ability to manage multiple repetitive tasks efficiently.

• Basic understanding of texting software or other necessary software to achieve objectives.

• Skill in effectively interacting with colleagues and the public.

• Fundamental knowledge of the company’s operating systems.

🏝️ Benefits

• Start Day 1 for Full-Time Colleagues - No Waiting Period!

• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more.

• 401(k) retirement plan with company-matching contributions.

• Vacation days & sick days.

• Company-paid holidays & floating holidays.

• Opportunities for Professional and Personal Growth.

• Multiple pathways to advance your career.

• Training and development programs available.

• Tuition Reimbursement benefits (for FT Colleagues).