Phone Support Representative – Temp-to-Hire

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Manage incoming customer communications through chats, texts, and emails.

• Assist customers with inquiries related to order details, tracking, updates, and cancellations.

• Offer comprehensive information about products and the website.

• Address and resolve customer questions regarding their orders.

• Utilize software and systems to access customer accounts effectively.

• Record case notes and process orders accurately.

• Handle payment information securely.

• Personalize customer interactions to foster customer loyalty.

• Adhere to attendance requirements and achieve key performance indicators.

• Safeguard customer data by complying with company policies and procedures.

• Perform additional duties as necessary to support business operations.

⛳️ Requirements

• Prior experience in customer service or retail is preferred but not mandatory.

• Excellent verbal and written communication skills are essential.

• Proficiency in English grammar and syntax is required.

• Ability to engage with customers and respond effectively to their needs.

• Comfortable working in a dynamic, fast-paced environment while achieving performance goals.

• Capable of quickly learning, evaluating issues, and providing clear and accurate solutions.

• Demonstrates professionalism in managing and de-escalating conflicts.

• Must be available to work 40 hours per week in scheduled 8-hour shifts.

• Tennessee residency is required.

• Must have a dedicated, secure, quiet, and distraction-free workspace.

• Desktop or laptop equipped with SSD, Intel i5/i7 or AMD Ryzen 5/7 processor, 4+ cores, and the latest operating system is necessary.

• Tablets and MacBook Airs are not permitted.

• Minimum of 16 GB RAM is required.

• Two functional monitors are necessary for optimal performance.

• A USB or USB-C headset is preferred; Bluetooth headsets are acceptable if fully charged.

• An integrated or external webcam is required.

• An external mouse is necessary for efficient navigation.

• A Wi-Fi-capable cell phone with a charger is required.

• A wired Ethernet connection is mandatory; public Wi-Fi is not acceptable.

• Internet speed must be at least 50 Mbps download and 5 Mbps upload.

• Candidates must pass the official system test using Google Chrome.

• Devices must remain charged at all times during work hours.

• The applicant is responsible for their equipment and internet access, subject to onboarding verification.

• A high school diploma or equivalent is required.

🏝️ Benefits

• Perfect Attendance Bonus: Earn an extra $100 per week for maintaining 100% perfect attendance.

• Weekly Pay: Enjoy weekly payments every Friday.

• Paid Training: Begin with two weeks of fully compensated training.

• Supportive Team Environment: Become part of a collaborative and inclusive team.

• Potential for permanent employment based on performance and business requirements.