Phone Inventory Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage with policyholders and field staff through phone and email to compile lists of damaged personal belongings.

• Generate content lists that adhere to Enservio quality standards for precise item valuation.

• Assess lists provided by the insured and collect information on item age and pricing for accurate LKQ matching.

• Oversee and manage claim assignments effectively.

• Analyze claim details and the accompanying documentation.

• Conduct interviews and collaborate with relevant policy members to document total-loss contents.

• Follow up with policyholders to ensure the accuracy of inventory records.

• Identify slow-moving or outdated inventory and propose actionable plans.

• Communicate the status of claims, required documentation, and next steps to customers and internal team members.

• Accurately input claim-related documentation into the claims management system.

⛳️ Requirements

• Excellent organizational abilities.

• Capability to manage multiple projects at once.

• Proficient in MS Office, particularly Excel.

• Minimum typing speed of 65 WPM.

• Quick learner with the ability to navigate claims management and estimating systems efficiently.

• Strong and accurate data-entry skills with a keen eye for detail.

• Comfortable utilizing web-based research tools to confirm product values and descriptions.

• Proficient in email and chat communication for customer support and claims documentation.

• Ability to empathize; experience with grieving individuals is an advantage.

• Background in customer service.

• Capability to remain on the phone for several hours at a time.

• Good cell phone reception at home.

• Access to the internet.

• Bilingual in English and Spanish is a plus.

🏝️ Benefits

• Part-time employment.

• Virtual/remote work arrangement.