Pharmacy Technician Support – Call Center Representative

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Offer payment assistance solutions, including co-pay cards and vouchers.

• Act as the main call center liaison for patients, pharmacies, and healthcare professionals utilizing an Opus Health program.

• Provide initial support through telephone, email, fax, or other available communication methods.

• Evaluate user issues and deliver first-level problem resolution.

• Record resolution-specific details.

• Forward unresolved issues to the appropriate department.

• Identify operational challenges and propose solutions to management.

⛳️ Requirements

• High School Diploma or equivalent is mandatory.

• Pharmacy Technician experience is essential.

• Must be HIPAA certified.

• Call center experience is required; a minimum of 3 years is preferred.

• Experience in medical claim processing is advantageous.

• Bilingual proficiency (English/Spanish) is a plus.

• Must be able to work 40 hours per week.

• Availability to work one of the specified EST/ET shifts.

• Ability to operate under moderate supervision.

🏝️ Benefits

• Potential opportunity for conversion to an IQVIA full-time employee.

• Incentive plans, bonuses, and/or other types of compensation may be available.

• Health and welfare benefits and/or other perks may be provided.

• Option for a work from home (WFH) arrangement.