Pharmacy Technician Lead

📋 Description

• Compiling and generating various daily, weekly, and monthly reports under the guidance of the Pharmacist Lead.

• Delivering an outstanding customer service experience daily in a phone-based setting.

• Responding to incoming calls from existing patients and acting as an ExactCare Pharmacy expert to address their inquiries.

• Making outbound calls to patients to establish, maintain, or update their medication information.

• Conducting outbound calls to provide MTM comprehensive medication reviews and facilitating connections between patients and clinical pharmacists for thorough medication assessments or educational purposes.

• Initiating outbound calls to evaluate medication nonadherence, identify adherence barriers, and offer education, including contacting providers as necessary.

• Screening incoming phone calls and voicemail messages to determine the appropriate course of action and escalating calls when required.

• Keeping patient records meticulously while ensuring confidentiality.

• Balancing multiple tasks and responsibilities with minimal oversight.

• Thriving in a high-volume, fast-paced environment to support ExactCare’s nationwide patient population.

⛳️ Requirements

• High school diploma or GED.

• Certification from the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA).

• Must uphold a pharmacy technician registration with the State Board of Pharmacy.

• Previous experience in a phone-based pharmacy environment.

• Experience in a patient care setting.

• Previous Managed Care or MTM experience.

• Ability to work autonomously.

• Self-driven and goal-oriented.

• Comfort in a telephone-based environment.

• Flexibility to adapt to changing organizational requirements and an expanding healthcare sector.

• Outstanding customer service skills: addressing the needs of doctors’ offices, pharmacists, and patients over the phone.

• Pharmaceutical knowledge suitable for a pharmacy technician.

• Understanding of pharmacy billing practices.

• Proficient in Microsoft Office, especially Excel.

• Ability to compile, organize, and merge large data sets, leveraging formulas and Pivot Tables to summarize information.

• Strong organizational and prioritization skills.

• Capacity to maintain a high level of confidentiality.

• A passion for helping others and enhancing their lives.

• Ability to manage objections effectively.

• Critical thinking skills to document essential details in a compliant manner with state and federal regulations.

• Excellent communication skills and experience working collaboratively within a team.

• Capability to create a warm, friendly, and empathetic atmosphere for patients by employing active listening techniques.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Flexible spending account.

• Company-paid life insurance.

• Short-term disability benefits.

• Voluntary benefits options.

• 401(k) plan.

• Paid Time Off.

• Paid holidays.