Pharmacy Technician

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Collaborate with Clinical Pharmacists to enhance medication management and address pharmacy and quality care gaps.

• Analyze adherence and pharmacy claims data to pinpoint intervention opportunities and raise issues with Clinical Pharmacists.

• Engage in quality improvement projects focused on medication safety, adherence, and operational efficiency.

• Reach out to members, caregivers, pharmacies, and provider offices for medication reviews, refill coordination, medication synchronization, and adherence initiatives.

• Facilitate care coordination among members, pharmacies, providers, and internal care teams.

• Maintain updated medication lists and document interventions in EHRs and other systems.

• Identify and report medication discrepancies, adherence challenges, and medication-related issues to pharmacists.

• Aid in the deployment of pharmacy technologies and workflows.

• Assist in developing workflows that convert technology outputs into actionable interventions.

• Provide support for administrative and operational tasks related to pharmacy quality and clinical programs.

• Utilize Microsoft Teams, SharePoint, Excel, and other systems to organize data, monitor initiatives, and communicate with stakeholders.

• Collaborate with pharmacists, providers, nurses, care managers, pharmacies, and internal stakeholders.

• Communicate concerns regarding medications, patient progress, operational challenges, and quality initiatives.

• Streamline prescription refills and adherence-related outreach with providers and pharmacies.

• Ensure timely and precise written and verbal communication.

• Accurately and promptly document outreach, interventions, and communications.

• Uphold confidentiality and adhere to HIPAA and organizational policies.

• Guarantee accurate and thorough data entry into EHRs, pharmacy systems, and tracking tools.

⛳️ Requirements

• Valid Pharmacy Technician license.

• A minimum of 2-3 years of experience in medical assessment or related healthcare roles within a managed care, medical group, or ambulatory pharmacy environment.

• Prior experience in supporting medication adherence and pharmacy quality initiatives.

• Knowledge of pharmacy quality metrics and STAR measures, including medication adherence, statin use in patients with diabetes, and deprescribing measures.

• Proficient in computer applications, including Microsoft Teams, SharePoint, Outlook, and Excel.

• Experience in care coordination and management activities.

• Capability to manage call volumes and conduct structured outreach to members, caregivers, and providers.

• Background in healthcare settings such as Medicare Advantage or similar managed care programs.

• Strong attention to detail and accuracy in documentation and data entry.

• Commitment to maintaining confidentiality and compliance with HIPAA and organizational policies.

• Ability to provide bilingual support in Spanish.

• Demonstrated understanding of the assessment, health, and functional concerns of older adults in a managed care context.

• Experience with pharmacy claims data, reporting tools, or population health initiatives.

• Familiarity with Electronic Health Record (EHR) systems and pharmacy software platforms.

• Knowledge of quality standards and quality improvement initiatives within healthcare.

• Understanding of Medicare Advantage programs.

• Excellent organizational skills and the ability to support project coordination across various initiatives.

• Availability to work Monday through Friday, generally from 8:00 a.m. to 5:00 p.m. Pacific Time.

🏝️ Benefits

• Medical, dental & vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan with both pre-tax and Roth post-tax contributions.

• Voluntary Life & AD&D insurance for employees and their dependents.

• Short-term and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off/Leave (PTO, Vacation, or Sick Leave).