Pharmacy Technician

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Take charge of the patient experience from the qualification stage through to successful activation and program initiation, ensuring ongoing engagement during onboarding, pharmacy processing, fulfillment, and activation activities.

• Act as the main operational point of contact for patients until their program activation and commencement is successful.

• Assist patients throughout the onboarding and activation phases.

• Manage timelines, set expectations, and outline next steps across various pharmacies.

• Work to ensure that patients successfully commence their therapy or program.

• Maintain operational oversight of patient progression and proactively tackle any delays or obstacles to activation.

• Compile and organize necessary onboarding information.

• Facilitate medication transfer coordination and readiness initiatives.

• Verify medication schedules, routines, and onboarding preferences.

• Detect and address barriers that may postpone patient starts.

• Oversee activation readiness and follow up on onboarding.

• Coordinate activities among Marketing, Pharmacy Operations, Clinical Services, and Technology teams to ensure patients effectively navigate the patient start journey.

• Serve as a liaison between patients, caregivers, and pharmacy teams.

• Ensure pharmacy teams receive complete and precise onboarding information.

• Assist in creating seamless transitions between onboarding, fulfillment, and activation processes.

• Promote operational consistency across various pharmacy partners.

• Monitor and manage essential patient start metrics, including Patient Start Rate, Time to Start, Activation Completion Rate, Patient Reach Rate, and Patient Satisfaction.

• Take responsibility for patient progression outcomes and proactively identify opportunities to enhance conversion and activation performance.

• Track onboarding progress and patient start performance.

• Maintain operational visibility regarding patient movement through various operational stages.

• Identify workflow bottlenecks and suggest areas for improvement.

• Contribute to the development of processes and operational best practices.

• Assist with reporting and KPI tracking initiatives.

• Support the development and enhancement of workflow automation and AI-assisted patient engagement processes to boost scalability and improve patient experience.

⛳️ Requirements

• A minimum of 4 years of experience in pharmacy operations, patient onboarding, care coordination, or healthcare operations.

• Required experience as a Pharmacy Technician or equivalent in pharmacy operations.

• PTCB certification is mandatory.

• Proficient organizational and workflow management skills.

• Exceptional communication and relationship-building capabilities.

• Experience in coordinating multiple stakeholders and managing competing priorities.

• Strong attention to detail and follow-through.

• Comfortable engaging directly with patients and caregivers.

• Familiarity with CRM, healthcare operations, or workflow management systems is a plus.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career advancement.

• Supportive work environment fostering collaboration and innovation.