Pharmacy Technician

This is a fully remote position, open to applicants in Florida.

📋 Description

• Enter and process prescription information accurately while ensuring completeness and precision.

• Handle prescription claims through insurance and address any rejected or unsuccessful claims.

• Assist with prior authorization workflows and collaborate with pharmacists, patients, providers, and insurance carriers.

• Support pharmacists in prescription processing, order review, and resolving prescription-related inquiries or issues.

• Manage multiple pharmacy queues, which include prescription entry, insurance adjudication, copayment collection, order processing, and patient outreach.

• Deliver professional customer service to patients via phone, including answering pharmacy-related questions, verifying information, assisting with orders and reorders, and addressing concerns.

• Conduct outbound calls to patients regarding orders, copayments, and other pharmacy-related needs.

• Gather and document patient copayment information while aiding in invoice creation and order processing.

• Ensure accurate documentation and data entry across pharmacy systems.

• Safeguard confidential patient and prescription information while maintaining HIPAA compliance.

• Achieve productivity and quality standards while ensuring accuracy.

• Adapt to evolving priorities, processes, technologies, and assigned work queues.

• Communicate effectively with pharmacists, supervisors, and team members in a remote work setting.

• Resolve routine technical or workflow issues and escalate them as necessary.

⛳️ Requirements

• High School diploma, GED, or equivalent work experience is preferred.

• 2-3 years of experience as a Pharmacy Technician in a retail pharmacy setting is preferred.

• Active Florida Pharmacy Technician License in good standing.

• Previous pharmacy customer service experience, including phone communication with patients.

• Strong data entry abilities with a high degree of accuracy and attention to detail.

• Capability to handle multiple tasks and priorities while managing different pharmacy workflows or queues.

• Ability to work independently in a remote environment while maintaining consistent communication with the team.

• Proficient in learning and navigating pharmacy systems, computer applications, and Microsoft Office tools.

• Commitment to protecting confidential patient information and adhering to HIPAA and relevant pharmacy procedures.

• Bilingual communication skills are a plus.

🏝️ Benefits

• Medical, dental, and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before payday with myFlexPay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs