Pharmacy Technician

This is a fully remote position, open to applicants in New Mexico.

📋 Description

• Process and submit requests for new prescriptions and renewals, including controlled substances, in accordance with approved VA protocols.

• Respond to telephone inquiries from Veterans, healthcare professionals, and physicians concerning prescriptions and medication-related queries.

• Review prescription profiles and offer status updates on medications within the technician's scope of practice.

• Document interactions with patients and staff in CPRS and other VA systems as needed.

• Address questions about expired, discontinued, deleted, or unavailable medications and escalate clinical issues to pharmacists as necessary.

• Confirm patient identity before discussing any protected health information.

• Handle incoming calls while adhering to national productivity and quality standards.

• Deliver professional customer service to Veterans, staff, and external clients.

• Efficiently operate phone systems, including transferring calls and placing callers on hold when appropriate.

• Adhere to Pharmacy Contact Center scripts and workflows.

• Resolve Veteran concerns at the initial point of contact whenever feasible.

• Seek assistance from team leaders, pharmacists, or supervisors for unusual or complex situations.

• Maintain access to and compliance with VA electronic health record systems and security protocols.

• Keep national pharmacy technician certification active throughout employment.

• Perform additional duties as assigned.

⛳️ Requirements

• Must be a US Citizen.

• High School Diploma or GED is required.

• Must be a graduate of an accredited Pharmacy Technician Training Program.

• Must possess one of the following active national certifications: Certified Pharmacy Technician (CPhT) through PTCB or Certified Pharmacy Technician (ExCPT) through NHA.

• All certifications must remain up-to-date and active.

• Minimum of 1 year of customer service experience is required.

• All candidates must be capable of:

• - Sitting, standing, walking, lifting, squatting, bending, twisting, and reaching above shoulder height during the work shift.

• - Lifting up to 50 lbs from the floor to waist level.

• - Lifting up to 20 lbs.

• - Carrying up to 40 lbs a reasonable distance.

• - Pushing/pulling with 30 lbs of force.

🏝️ Benefits

• Ansible is dedicated to ensuring equal employment opportunities for all employees and job applicants.