Pharmacy Services Help Desk Support Specialist II

This is a fully remote position, open to applicants in Texas.

📋 Description

• Addressing inquiries from end-users via phone calls, emails, chats, and ticket submissions to resolve issues related to pharmacy systems, claim adjudications, and VytlOne Bolt-on functionalities.

• Utilizing product information and the solution database to investigate, troubleshoot, and provide effective solutions.

• Guiding users through the procedures, steps, and actions needed to resolve issues and prevent future occurrences, providing documentation as necessary.

• Recording incidents using the ticketing system.

• Escalating issues to the appropriate levels or teams to ensure resolution.

• Assisting with software or device upgrades, setting up user profiles, or resetting passwords.

• Meeting all service level requirements for response time and service quality.

• Building and nurturing relationships with end-users on behalf of the organization.

⛳️ Requirements

• High school diploma or equivalent.

• Certified Pharmacy Technician (CPhT) certification required upon hire within one year of assuming the position.

• A minimum of three years of experience in a high-volume pharmacy environment as a Pharmacy Technician is required.

• Previous experience in a help desk support role is preferred.

• Familiarity with various types of pharmacy software is advantageous.

• Self-driven with the ability to work autonomously.

• Strong verbal and written communication skills.

• Capable of interacting with a diverse range of individuals to provide optimal pharmacy support.

• Proficient in using desktop computers, including Microsoft Office, to assess patient and drug information systems.

• Excellent critical thinking and problem-solving abilities.

• Highly organized and detail-oriented.

• Must maintain an active Pharmacy Technician Certification.

🏝️ Benefits

• Comprehensive mental health and wellness resources.

• Nationwide Blue Cross Blue Shield PPO with an employee-friendly plan design, featuring an $850 individual annual medical deductible and $25 office visit copays, along with low biweekly premiums.

• Company-sponsored basic life/AD&D, short-term and long-term disability insurance.

• Prescription, dental, vision, and additional voluntary benefits, as well as Flexible Spending Account (FSA) options.

• Employer-matched 401k Plan.

• Industry-leading Paid Time Off (PTO) plan.