Pharmacy Refill Technician

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Consistently demonstrate kindness and compassion while offering knowledgeable and courteous support to patients, providers, and pharmacy team members.

• Conduct assigned outbound phone calls for patient refills and promptly process these refill requests.

• Address, resolve, and appropriately triage incoming inquiries.

• Confirm prescription orders with pharmacists and/or clinicians as necessary.

• Actively coordinate medication refills, including data entry, ensuring that the correct days' supply is recorded for all fills.

• Follow through with claim adjudication, troubleshoot, and resolve reject codes.

• Collaborate with the pharmacy to ensure adequate stock of medications.

• Recognize medications that require special storage and/or handling, such as hazardous medications and refrigerated items.

• Identify necessary supplies for certain medications, including sharps containers, needles/syringes, alcohol swabs, and Band-Aids.

• Appropriately discontinue patients from services when necessary.

• Accurately document work across all systems.

• Manage, organize, and update pertinent data using database applications.

• Undertake other responsibilities that assist in patient access to medications as assigned.

• Apply observations and recommendations to operational issues to enhance productivity, quality, and customer service standards.

• Identify trends, resolve issues, recommend enhancements, and implement changes.

• Actively engage in process improvement initiatives.

• Serve as a value-added business partner to stakeholders across the organization.

• Safeguard the organization's value by maintaining confidentiality of information.

• Keep knowledge current by participating in educational opportunities, reading professional publications, maintaining networks, and engaging in professional organizations.

⛳️ Requirements

• Required Licensure/Certification: We are looking for experienced pharmacy technicians who are state-registered as pharmacy technicians. National certification as a CPhT or equivalent is highly preferred but not mandatory. If additional licensure is required, the applicant must commit to obtaining it within a mutually agreed timeframe. Continued employment will depend on meeting these requirements.

• Years of Experience: Required: 1+ years. Preferred: 5-8 years of experience as a Pharmacy Technician. Experience collaborating with physicians, nurses, and other healthcare professionals (ideally in a medical clinic) is advantageous.

• Education: A high school diploma or GED is required.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and continuing education.

• Supportive work environment that values teamwork and collaboration.