Pharmacy Refill Technician

📋 Description

• Consistently demonstrate kindness and compassion while delivering knowledgeable and courteous support to patients, providers, and pharmacy team members.

• Conduct assigned outbound patient refill calls and efficiently process patient refill requests.

• Address, resolve, and appropriately triage incoming inquiries.

• Clarify prescription orders with the pharmacist and/or clinician as needed.

• Proactively manage medication refills, including data entry and ensuring the correct days' supply is recorded for all fills.

• Follow through with claim adjudication, troubleshooting, and resolving reject codes.

• Collaborate with the pharmacy to maintain proper inventory levels of medications.

• Identify medications that require special storage or handling, such as hazardous or refrigerated medications.

• Recognize necessary supplies for specific medications, including sharps containers, needles/syringes, alcohol swabs, and Band-Aids.

• Appropriately discontinue patients from service when necessary.

• Accurately document work across all systems.

• Manage, organize, and update relevant data using database applications.

• Perform additional duties that facilitate patient access to medications as assigned.

• Apply observations and recommendations to operational challenges, enhancing productivity, quality, and customer service standards.

• Identify trends, resolve issues, recommend enhancements, and implement changes.

• Actively engage in process improvement initiatives.

• Serve as a value-added business partner to stakeholders across the organization.

• Safeguard the organization's value by maintaining confidentiality of information.

• Stay updated on knowledge by participating in educational opportunities, reading professional publications, networking, and being involved in professional organizations.

⛳️ Requirements

• Required Licensure/Certification: We are looking for experienced pharmacy technicians who are state-registered as pharmacy technicians. National certification as a CPhT or equivalent is highly preferred but not mandatory. Should additional licensure be necessary, the candidate must commit to obtaining the required licensure within a mutually agreed timeline. Continued employment is contingent upon meeting these requirements.

• Years of Experience: Required: 1+ years; Preferred: 5-8 years of experience as a Pharmacy Technician. Experience collaborating with physicians, nurses, and other healthcare professionals (preferably in a medical clinic) is advantageous.

• Education: A high school diploma or GED is required.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career advancement.

• Supportive work environment with a focus on teamwork and collaboration.