Pharmacy Onboarding Enrollment Coordinator

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Act as the primary contact for new patients through phone and video, assisting them during the onboarding process.

• Perform detailed medication history interviews and reconcile existing prescriptions.

• Inform patients about the advantages and services provided by Mosaic’s pharmacy.

• Align medication schedules and arrange for the initial shipment of medications.

• Reach out to previous pharmacies to facilitate the transfer of prescriptions.

• Work alongside prescribers to acquire new prescriptions.

• Respond to patient inquiries regarding insurance, costs, and coverage, and assist with claims processing and third-party billing concerns.

• Accurately input prescription information into the pharmacy system to ensure timely and precise medication fulfillment.

• Thoroughly and accurately document patient information in the pharmacy management system.

⛳️ Requirements

• A valid Virginia Pharmacy Technician license in good standing.

• A minimum of 3 years of experience in a healthcare or pharmacy environment with direct patient interaction, such as home health, hospital, primary or specialty care, or pharmacy.

• Outstanding communication skills, including empathetic listening and clear verbal and written communication.

• Strong attention to detail and exceptional organizational abilities.

• Ability to adapt in a fast-paced and changing environment.

• Proficient in pharmacy software and general computer applications.

• Availability for a full-time 8.5-hour shift, Monday through Friday, scheduled between 9:00 a.m. and 6:00 p.m. Eastern, with the specific shift confirmed upon hiring and occasional overtime based on patient requirements.

• Must have authorization to work in the U.S. without company-sponsored visa sponsorship.

• 1 to 2 years of call center experience is preferred.

• Experience in collecting medication histories is preferred.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage, including prescription benefits, with the Company covering 100% of the employee-only premium.

• Health Savings Account with company contributions.

• A 401(k) retirement plan featuring an employer match.

• Company-paid life insurance, long-term disability, and accidental death and dismemberment insurance, along with voluntary short-term disability options.

• Access to an Employee Assistance Program and a benefits Customer Advocate service.

• Paid time off and designated company holidays.

• Equipment provided by the company.

• Opportunities for professional development and training support.