Customer Success Representative – Onboarding

This is a fully remote position, open to applicants in Germany.

📋 Description

• Responsible for managing our existing clients (primarily hospitals but also practices) and fostering long-term relationships.

• Identifies opportunities for optimizing customer performance and drives upselling and cross-selling initiatives.

• Independently conducts technical onboardings for various Petleo products, acting as a key driver of our success.

• Develops enhancement plans for our clients based on existing KPI dashboards, contributing to effective and expanded use of our software.

• Leads regular follow-up training sessions to promote product adoption, thereby improving customer performance.

• Assists in implementing measures for the continuous improvement of the customer experience.

• Collaborates closely with our internal teams (such as Sales and Product) to understand and address customer requirements.

⛳️ Requirements

• Successfully completed a degree or training with a relevant focus (Healthcare Management/ Health Economics/ Business Administration/ Veterinary Medicine, etc.).

• Initial experience in customer support or account management, ideally within a software company.

• Flexible, technically adept, and able to quickly implement new information.

• Knowledge of CRM systems (e.g., Hubspot/Pipedrive), project management tools (e.g., Monday/Notion), and/or ticketing systems (e.g., Zendesk, Hubspot, Clickup) is advantageous.

• Skilled at keeping track of various information and priorities, acting proactively.

• Capable of remaining composed in technically challenging situations and resolving issues professionally.

• Service-oriented with a structured work style.

• Works independently, is engaged, communicative, and combines this with a friendly demeanor.

• Fluent in German and possesses good English skills, both written and spoken.

• Motivated and driven by the topic of eHealth, enjoying work in a rapidly growing and dynamic environment.

🏝️ Benefits

• Competitive salary.

• 30 days of vacation.

• Flexible working hours.

• Remote-first approach with the option to work in our fantastic office located in the heart of Munich (close to Theresienwiese and the train station with a rooftop terrace).

• Option for remote work within European countries.

• Regular team events and training opportunities through internal and external workshops.

• Diverse employee benefits (e.g., eGym Wellpass, Givve Card, Corporate Benefits).

• International team (5+ nationalities).

• Flat hierarchies and a culture of appreciation within the company.