Pharmacy Care Representative

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Manage inbound and outbound calls with patients concerning intricate Specialty medication orders, benefit verifications, and onboarding of new patients.

• Organize and execute requests for both new and refill medication shipments.

• Gather necessary information to guarantee insurance coverage for medication orders placed by patients.

• Confirm eligibility, prior authorizations, and other reimbursement prerequisites before shipment.

• Aid in enrolling and monitoring new customer referrals.

• Clarify CVS/Specialty services to incoming customers.

• Redirect or escalate clinical inquiries and concerns to the staff pharmacist for resolution.

⛳️ Requirements

• At least 1 year of experience in a customer service position managing and addressing a high volume of intricate customer needs via phone.

• Minimum of 1 year of experience working with Windows-based applications such as Microsoft Office (Outlook, Excel, Teams, Word).

• Over 1 year of experience with computer keyboarding, demonstrating skills and proficiency.

• Direct/hardwired internet connection to a modem/router within 7 feet of your computer, with a minimum download speed of 25 Mbps and 3 Mbps upload.

• A secure and private home workspace that is free from distractions.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Extensive list of supplemental benefits and discount programs.

• Sixteen paid days off.

• Ten paid holidays.