Pharmacy Care Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Manage inbound and outbound calls to patients concerning intricate Specialty medication orders, benefits verification, and new patient registration.

• Organize and facilitate requests for the shipment of new and refill orders.

• Gather essential information required to confirm insurance coverage for patient medication orders.

• Validate eligibility, prior authorization, and other reimbursement criteria before shipment.

• Aid in the enrollment and monitoring of new customer referrals.

• Explain CVS/Specialty services to new customers effectively.

• Redirect or escalate clinical inquiries and issues to the staff pharmacist for resolution.

⛳️ Requirements

• A minimum of 1 year of experience in a customer service role addressing complex customer needs over the phone.

• At least 1 year of experience working with Windows-based applications such as Microsoft Office (Outlook, Excel, Teams, Word).

• A current and valid Pharmacy Technician License and/or Certification as mandated by the State of FL.

• Over 1 year of experience in computer keyboarding, demonstrating skills and proficiency.

• A direct/hardwired internet connection to a modem/router located within 7 feet of your computer.

• A minimum download speed of 25 Mbps and an upload speed of 3 Mbps.

• A secure and private home workspace that is free from distractions.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Sixteen paid days off.

• Ten paid holidays.

• A comprehensive benefits package.

• Wellness programs.