Pharmacy Care Coordinator

This is a fully remote position, open to applicants in Kentucky, +1 more state.

📋 Description

• Assists in pharmacy liaison workflows by addressing routine inquiries, documenting requests, and coordinating follow-ups with patients, providers, payers, and internal teams.

• Manages case-related tasks such as tracking status, gathering information, reviewing documentation, and providing communication updates to ensure timely service delivery.

• Keeps precise records in case management, pharmacy, and related operational systems in line with established procedures and documentation standards.

• Works collaboratively with pharmacy operations, reimbursement, customer support, and external stakeholders to facilitate regular handoffs and resolve typical issues.

• Oversees open requests, service timelines, and outstanding items to detect delays, communicate updates, and escalate issues when necessary.

• Aids in the preparation and upkeep of job aids, reference materials, and standard documentation that enhance consistency across liaison activities.

• Supplies accurate information regarding routine processes, requirements, and next steps, while directing more complex inquiries or exceptions to the appropriate personnel.

⛳️ Requirements

• High School Diploma/GED or equivalent experience is necessary.

• Preferred educational background in areas such as business administration, accountancy, sales, marketing, computer sciences, or similar fields.

• A minimum of 2 years of experience in pharmacy support, patient access, healthcare coordination, customer service, reimbursement support, or a related area is required.

• Certification in pharmacy support, patient access, healthcare administration, customer service, or an equivalent qualification is preferred.

🏝️ Benefits

• Medical, dental, and vision care.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Family building support.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Variety of training programs.

• Professional development resources.

• Opportunities to engage in mentorship programs.