Pharmacovigilance Officer, Team Leader – Case Processing Manager

This is a fully remote position, open to applicants in Croatia.

📋 Description

• Leads the team responsible for ICSR management for a designated project or set of projects as the Team Leader.

• Ensures proper distribution of tasks for assigned projects and teams while overseeing the workflow process.

• Guarantees and promotes activities that foster effective collaboration with clients in the realm of ICSR Management.

• Provides assistance for additional activities undertaken by the project team on behalf of both the client and the company.

• Directly manages the assigned ICSR staff.

• Develops and maintains project-specific KPIs for contracted ICSR activities, which includes optimizing procedures, training, and any other measures to enhance ICSR team efficiency.

• Suggests process improvements to the ICSR Operational Lead.

• Manages ICSR deviations with the support of the ICSR Operational Lead.

• Reviews trackers and timesheet data to ensure accuracy.

• Participates in ICSR processing and conducts 2nd quality control of cases.

• Acts as the designated team Subject Matter Expert (SME) and provides support to other SMEs.

⛳️ Requirements

• Graduate in life sciences, pharmacy, nursing, or another healthcare-related qualification, or relevant experience in pharmacovigilance.

• Significant experience in pharmacovigilance, including demonstrated work experience in a line management role.

• Exceptional communication skills, both written and verbal.

• Strong organizational skills, with a keen attention to detail and ability to multitask.

• Proficient in delegation skills.

• Effective planning and time management abilities.

• Technical proficiency.

• Ability to work collaboratively within a team.

🏝️ Benefits

• Opportunities for training and career development within the organization.

• Strong focus on both personal and professional growth.

• A friendly and supportive working environment.

• The chance to collaborate with colleagues from around the globe, with English as the primary company language.