Pessoa Desenvolvedora ServiceNow – Sênior

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Design, develop, and implement solutions using ServiceNow Now Assist AI, including Virtual Agents, Predictive Intelligence, and Generative AI features;

• Collaborate with stakeholders to gather requirements and translate business needs into scalable AI configurations within ServiceNow;

• Create custom applications, integrations, and automations utilizing Now Assist AI, Flow Designer, and other ServiceNow modules;

• Optimize and fine-tune AI models in ServiceNow to enhance accuracy, relevance, and performance;

• Provide technical guidance on best practices for AI and Machine Learning within the ServiceNow ecosystem;

• Identify and troubleshoot complex issues related to AI configurations, scripts, and integrations;

• Stay informed about ServiceNow's AI innovations and contribute to continuous improvement initiatives;

• Other routine tasks in the area.

⛳️ Requirements

• Proven experience as a ServiceNow Developer;

• Hands-on experience with Now Assist AI and the AI/ML features of ServiceNow (Predictive Intelligence, Virtual Agent, and integrations with Generative AI);

• Strong knowledge of ServiceNow architecture, script development (JavaScript, Glide), and platform configurations;

• Experience with Flow Designer, IntegrationHub, and REST/SOAP integrations;

• Ability to design and implement secure, scalable, and user-friendly AI solutions within ServiceNow;

• Excellent problem-solving, analytical, and communication skills;

• Required: Bachelor's degree;

• Preferred: Familiarity with Large Language Models (LLMs), orchestration of AI services, or similar AI technologies;

• ServiceNow certifications such as Certified Application Developer (CAD); Certified Implementation Specialist; Now Assist AI Specialist;

• Experience with additional ServiceNow modules (ITSM, HRSD, CSM, ITOM, SecOps, among others);

• Knowledge of Agile/Scrum methodologies;

• Language: Advanced English for conversation (there will be an interview stage in this language).

🏝️ Benefits

• ✔️ Medical assistance for employees and dependents with nationwide coverage from Bradesco or Unimed;

• ✔️ Dental assistance with nationwide coverage;

• ✔️ Meal Voucher or Food Voucher (employee's choice);

• ✔️ Childcare assistance;

• ✔️ Life insurance for employees and dependents;

• ✔️ Gympass for employees and dependents;

• ✔️ EAP (Employee Assistance Program) offering the following services: Financial Assistance, Legal Assistance, Social Assistance, Psychological Assistance (24/7);

• ✔️ Discounts and special rates with universities (Mackenzie, SENAC, FIA, FIAP, and BBS Business School) and language schools (CNA, Cultura Inglesa, Wizard, CCAA, Indeed);

• ✔️ Discounts on packages and special rates with Itaú and Bradesco banks;

• ✔️ Option for payroll loans, with deductions directly from employee salaries;

• ✔️ Reimbursement program for certain external certifications;

• ✔️ Training: The company provides an online and in-person training and development platform, covering soft skills, technologies, and domains in over 15,000 topics;

• ✔️ Tenure award: The company rewards employees for their commitment and loyalty during their employment (3, 5, and 10 years, and every 5 years thereafter);

• ✔️ Referral bonus for new employee recommendations - receiving a bonus for each new hire;

• ✔️ Fit4life - A program to encourage physical exercise among employees, with a schedule of online functional training;

• ✔️ International experience: Depending on your skills and business needs, you may apply for positions abroad (within and outside Latin America);

• ✔️ Among other benefits.