Personal Lines Claims Adjuster

This is a fully remote position, open to applicants in Canada.

📋 Description

• Conduct investigations and verify the details related to homeowners’ insurance claims.

• Assess eligibility for coverage based on the terms of the policy.

• Evaluate damages and facilitate the necessary repair processes.

• Negotiate and resolve claims within the authorized limits.

• Detect potential fraud or subrogation opportunities.

• Keep comprehensive records and manage files effectively.

• Deliver outstanding customer service even in challenging situations.

• Independently oversee a portfolio of claims, manage workload, meet performance targets, and adhere to SLAs.

• Spend a considerable amount of time communicating via phone with policyholders, contractors, and other stakeholders.

⛳️ Requirements

• A valid AMF licence is mandatory.

• Bilingual proficiency in both French and English is essential.

• 0–2 years of relevant experience is preferred.

• Prior experience in claims processing or the insurance sector is advantageous.

• Strong customer service and conflict-resolution abilities are required.

• Comfortable in a fast-paced environment with frequent inbound and outbound calls.

• Capable of performing under pressure and achieving performance metrics.

• Exceptional organizational and file-management skills are necessary.

• Self-driven, proactive, and able to work effectively in a remote setting.

🏝️ Benefits

• Authentic opportunities for career advancement.

• Options to enhance your skills.

• Chance to influence the future of protection and support significant causes.

• Fully remote working environment.