Personal Injury Legal Virtual Assistant

This is a fully remote position, open to applicants in Nicaragua.

📋 Description

• Manage, screen, and direct incoming calls to the designated team member

• Take and convey messages or redirect calls to voicemail when staff members are unavailable

• Record phone calls and upload documents into the online document management system

• Provide administrative assistance to office personnel, including faxing, copying, and organizing files

• Maintain consistent communication with clients and address their inquiries

• Acquire insurance coverage details promptly

• Follow up on medical treatments and ensure continuity of care

• Request and gather medical records and billing statements from healthcare providers

• Interact with insurance companies regarding treatment updates and refresh adjuster information in the system

• Carry out additional administrative and case-related responsibilities as assigned

⛳️ Requirements

• Proficient in both English and Spanish (both spoken and written)

• Willingness to work overtime when necessary

• Excellent written and verbal communication skills

• Resourceful and proactive in problem-solving

• Self-driven with the capability to multitask

• Capable of working independently with minimal oversight

🏝️ Benefits

• Health care benefits (not provided)

• Paid time off (not provided)