Personal Injury Legal Virtual Assistant

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Receive, filter, and direct incoming calls to the appropriate team member.

• Take messages and relay them or forward calls to voicemail when necessary staff are unavailable.

• Record phone calls and upload relevant documents into the online document management system.

• Offer clerical assistance to office personnel, including tasks such as faxing, copying, and organizing files.

• Maintain consistent communication with clients and address their inquiries.

• Acquire insurance coverage details promptly.

• Follow up on medical treatments and ensure continuity of care.

• Request and gather medical records and billing statements from healthcare providers.

• Interact with insurance companies regarding treatment updates and refresh adjuster information in the system.

• Execute additional administrative and case-related tasks as assigned.

⛳️ Requirements

• Proficient in both English and Spanish (spoken and written).

• Willing to work overtime as required.

• Excellent written and verbal communication abilities.

• Resourceful and proactive in addressing challenges.

• Self-driven with the capacity to manage multiple tasks simultaneously.

• Capable of working independently with limited supervision.

🏝️ Benefits

• No healthcare benefits offered.

• No paid time off provided.