Personal Injury Legal Virtual Assistant

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Receive, screen, and direct incoming phone calls to the relevant team member

• Take messages and relay them or transfer calls to voicemail when staff members are unavailable

• Record phone calls and upload documents into the online document management system

• Provide administrative support to office personnel, including faxing, copying, and organizing files

• Maintain ongoing communication with clients and address their inquiries

• Acquire insurance coverage details promptly

• Follow up on medical treatments to ensure continuity of care

• Request and secure medical records and billing statements from healthcare providers

• Interact with insurance companies regarding treatment status and update adjuster information in the system

• Carry out additional administrative and case-related responsibilities as assigned

⛳️ Requirements

• Proficient in both spoken and written English and Spanish

• Availability to work overtime as required

• Excellent written and verbal communication abilities

• Resourceful and proactive in addressing challenges

• Self-driven with the capability to manage multiple tasks

• Capable of working independently with minimal oversight

🏝️ Benefits

• Health care benefits not included

• Paid time off not included