Personal Injury Legal Assistant

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Handle, prioritize, and direct incoming calls to the right team member

• Take messages and relay them or transfer calls to voicemail if staff are not available

• Record phone calls and upload documents into the online document management system

• Provide administrative support to office personnel, including faxing, copying, and organizing files

• Maintain consistent communication with clients and address their inquiries

• Acquire insurance coverage details promptly

• Follow up on medical treatments to ensure continuity of care

• Request and retrieve medical records and billing statements from service providers

• Interact with insurance companies regarding treatment updates and refresh adjuster information in the system

• Perform additional administrative and case-related tasks as assigned

⛳️ Requirements

• Proficient in both English and Spanish (both spoken and written)

• Flexibility to work overtime as required

• Excellent written and verbal communication abilities

• Resourceful and proactive in addressing challenges

• Self-driven with the capacity to handle multiple tasks

• Capable of working independently with minimal supervision

🏝️ Benefits

• Position as an independent contractor

• No health care benefits provided

• No paid time off offered