Personal Injury Demands Specialist – Virtual Assistant

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Request, acquire, organize, and evaluate medical records, medical bills, and relevant documentation pertaining to personal injury claims.

• Prepare and uphold comprehensive demand files for submission to insurance providers.

• Ensure all records, bills, liens, and supporting documentation are appropriately saved, organized, and maintained within the case management system.

• Assess records and bills for completeness, accuracy, and consistency before preparing demands.

• Identify any missing records, billing discrepancies, or incomplete documentation and follow up as necessary.

• Maintain regular communication with clients regarding treatment status, records requests, and outstanding documentation requirements.

• Interact professionally with medical providers, billing departments, insurance adjusters, and vendors.

• Perform consistent follow-up on outstanding records, bills, balances, and documentation requests to ensure prompt processing.

⛳️ Requirements

• Prior experience in Personal Injury Case Management, Demands, Medical Records, or Pre-Litigation is preferred.

• Experience in requesting, reviewing, or organizing medical records and medical bills.

• Experience in communicating with medical providers, insurance adjusters, or clients regarding claims-related issues.

• Strong organizational abilities and attention to detail.

• Capability to manage a high-volume workload in a fast-paced environment.

• Excellent written and verbal communication skills.

• Ability to work independently while maintaining accountability and follow-through.

• Consistent attendance, professionalism, and responsiveness are essential.

• Proficiency in both English and Spanish.

🏝️ Benefits

• Health care benefits.

• Paid time off.