Personal Injury Client Support Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to, screen, and direct incoming calls to the relevant team member

• Take and convey messages or redirect calls to voicemail when staff members are unavailable

• Record phone calls and upload documents into the online document management system

• Offer clerical assistance to office personnel, including faxing, copying, and organizing files

• Maintain consistent communication with clients and address inquiries

• Acquire insurance coverage information promptly

• Follow up on medical treatments and ensure continuity of care

• Request and gather medical records and billing statements from providers

• Interact with insurance companies regarding treatment status and update adjuster information in the system

• Perform additional administrative and case-related tasks as assigned

⛳️ Requirements

• Full-time commitment for a 40-hour workweek with two days off

• One weekend day may be required based on business needs

• Professional proficiency in both English and Spanish, with strong written and verbal communication skills

• Experience in plaintiff personal injury law firms, medical offices or healthcare scheduling, legal intake or case support, high-volume call centers, virtual assistant roles supporting U.S. businesses, or CRM/case management systems is preferred

• Computer meeting equipment specifications: Windows 10 with Intel i5 (8th Gen+) or 2GHz and 8 cores, 16 GB RAM, 256 GB SSD; or macOS 11+ with Apple M1 or Intel i5, 8 GB RAM, 256 GB SSD

• USB noise-cancelling headset

• Webcam for daily meetings

• Wired Ethernet preferred or acceptable 5 GHz Wi-Fi

• Internet speed of at least 30 Mbps download and 15 Mbps upload

• Latency under 100ms

🏝️ Benefits

• No paid time off provided

• No healthcare benefits provided