Personal Injury Case Manager II

This is a fully remote position, open to applicants in Chile, +6 more countries.

📋 Description

• Oversee personal injury cases from initial client intake through medical treatment, discovery, settlement, and final resolution.

• Ensure electronic case files are complete, accurate, and well-organized.

• Detect missing information, outstanding documentation, and incomplete tasks; perform proactive follow-ups.

• Liaise with insurance carriers regarding claim status, documentation, unpaid and denied medical expenses, and coverage concerns.

• Arrange and coordinate medical appointments for clients.

• Track treatment progress and follow up on medical records, bills, liens, and documentation.

• Identify discrepancies or gaps in medical documentation for attorney evaluation.

• Provide litigation, case preparation, discovery, and legal administrative assistance to attorneys.

• Keep attorneys and the legal team updated on critical case developments.

• Assist with client intake and onboarding, including the preparation and distribution of initial paperwork.

• Engage professionally and empathetically with clients, medical providers, insurance carriers, courts, and other stakeholders.

• Prepare and submit insurance applications, forms, correspondence, emails, and legal documents.

• Monitor insurance communications, claim activities, medical treatments, appointments, discovery deadlines, and outstanding items.

• Draft Bills of Particulars, Uniform Interrogatories, Demands for Production of Documents, Combined Demands, and other discovery requests and responses.

• Collect and organize documents and information for discovery responses.

• Organize settlement documentation and assist with case closure activities.

• Help calculate and document firm expenses as cases near settlement.

• Aid in filing and managing no-fault and liability insurance claims.

⛳️ Requirements

• Previous experience as a Paralegal, Legal Assistant, Case Manager, or in a similar role within a personal injury law firm is essential.

• Proven experience supporting personal injury cases from intake to settlement or resolution is necessary.

• Background in working with medical records, medical bills, medical documentation, healthcare providers, and insurance carriers is required.

• Knowledge of no-fault claims, liability claims, discovery, and litigation documents is mandatory.

• Excellent written and verbal English communication skills are needed.

• Familiarity with New York personal injury law, litigation, discovery, and insurance procedures is preferred.

• Experience with matters related to motor vehicle accidents, pedestrian accidents, construction accidents, premises liability, or other negligence claims is preferred.

• Ability to work independently in a remote setting while managing confidential legal, medical, and client information professionally is required.

• Proficiency in both English and Spanish is listed.

• Capability to handle multiple priorities effectively.

• Strong attention to detail, organizational skills, time management, accuracy, reliability, proactive follow-through, independent problem-solving, professional judgment, adaptability, empathetic communication, collaboration, and ownership of cases is essential.

🏝️ Benefits

• Opportunity for remote work.

• Culture recognized with Great Place to Work Certification.

• Guidance from recruiters throughout the application process.