Personal Injury Case Manager, Bilingual

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a caseload of personal injury cases from initial intake to settlement or resolution.

• Track the progress of cases and ensure that all necessary tasks, follow-ups, and deadlines are met promptly.

• Maintain precise and well-organized case files in the case management system.

• Monitor treatment status, manage records requests, insurance details, liens, and other milestones related to the case.

• Identify any delays or issues that could affect the progression of cases and escalate concerns as needed.

• Act as the primary contact for clients throughout the duration of their cases.

• Keep clients informed with regular updates on treatment, case status, pending documentation, and next steps.

• Collect information regarding injuries, treatment, lost wages, insurance coverage, and other relevant case details.

• Deliver compassionate, professional, and responsive customer service while fostering trust and maintaining robust client relationships.

• Accurately and thoroughly document all communications with clients.

• Request, gather, review, and organize medical records and billing statements.

• Follow up with healthcare providers for outstanding records and bills.

• Monitor client treatment progress and maintain precise treatment timelines.

• Coordinate with medical providers concerning appointments, treatment updates, and record requests.

• Regularly communicate with insurance adjusters, medical providers, lien holders, and other parties involved in the claim.

• Obtain and confirm claim information, policy details, adjuster contact information, and coverage documentation.

• Assist legal teams in preparing demand packages and supporting documents.

• Compile medical records, billing records, police reports, photographs, insurance documents, wage loss documentation, and other evidence.

• Schedule client meetings, medical appointments, recorded statements, depositions, and other case-related activities.

• Keep track of important deadlines and follow-up tasks.

• Maintain accurate notes and updates within the case management system.

⛳️ Requirements

• At least 2 years of experience in personal injury case management.

• Strong knowledge of the personal injury claims process, including treatment coordination, records collection, demand preparation, and settlement workflows.

• Exceptional communication and interpersonal skills.

• Excellent organizational abilities with a keen attention to detail.

• Capable of effectively managing a high-volume caseload.

• Skilled at prioritizing tasks and meeting deadlines in a fast-paced environment.

• Strong problem-solving and critical-thinking abilities.

• Experience with case management software and electronic file systems.

• Proficient in Microsoft Office, Google Workspace, and related business software.

• Reliable internet connection and a dedicated remote workspace.

• Bilingual communication skills in English and Spanish.

🏝️ Benefits

• Competitive salary based on experience and qualifications.

• Fully remote work environment.

• Continuous training and professional development opportunities.

• Long-term growth potential within a rapidly expanding company.

• Supportive and collaborative team culture.

• Opportunity to collaborate with established personal injury law firms across the United States.