Personal Care Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist Cencora in delivering patient and provider support along with pharmaceutical commercialization services in Canada via Innomar Strategies.

• Document patient interactions, update case notes within pharmacy systems, and ensure compliance with privacy standards.

• Manage prior authorization requests by gathering clinical documentation, filling out payer-specific forms, submitting applications, and monitoring their status.

• Confirm insurance coverage, assess patient insurance cards, review formulary information, and record coverage details.

• Facilitate financial assistance enrollment by obtaining eligibility information, completing manufacturer copay applications, and submitting necessary documentation.

• Organize specialty pharmacy referrals, validate insurance benefits, schedule patient communications, and collaborate with specialty pharmacy teams.

• Address routine patient inquiries, provide updates on request statuses, respond to basic questions using provided scripts, and escalate more complex issues as needed.

• Monitor pending prior authorizations, follow up with payers, and alert senior staff about any delays or denials.

⛳️ Requirements

• A High School Diploma/GED or equivalent experience is necessary.

• A minimum of 3 years’ experience in pharmacy support, prior authorization processing, insurance verification, or healthcare administrative roles is required.

• Completion of HIPAA or relevant compliance training is required.

• An Associate's degree in healthcare administration, life sciences, pharmacy technology, or a related field, or equivalent experience is preferred.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Backup dependent care services.

• Assistance with adoption.

• Coverage for infertility treatments.

• Support for family building initiatives.

• Solutions for behavioral health.

• Paid parental leave.

• Paid caregiver leave.

• Access to training programs.

• Resources for professional development.

• Opportunities for mentorship.

• Employee resource groups.

• Volunteer opportunities.

• Reasonable accommodations provided throughout the employment process.