Performance Manager

📋 Description

• Serves as the main liaison for designated customers, cultivating strong and collaborative partnerships.

• Delivers exceptional customer support through regular in-person visits.

• Conducts shop audits to verify that Axalta’s equipment is functioning properly, Axalta products are utilized correctly, and standard operating procedures (SOPs) are followed.

• Evaluates cost and productivity key performance indicators (KPIs) and discusses findings with customer management.

• Oversees the budget for each center, ensuring that monthly expenditures remain within established limits.

• Collaborates closely with the servicing distribution partner (jobber) to maintain adequate support and inventory levels.

• Identifies and recommends process enhancements to eliminate obstacles faced by the customer.

• Maintains a structured communication strategy with a consistent call schedule, thoroughly documenting customer interactions in Salesforce (SFDC) and promptly following up on issues.

• Leverages technology (SharePoint, Salesforce, Office365, etc.) to boost individual productivity and improve communication with both the team and customers.

• Engages local Axalta teams and involves relevant resources for additional assistance when required.

⛳️ Requirements

• A seasoned sales professional with a background in Automotive Refinish and a proven track record of successful customer support.

• At least 3-5 years of experience in the Automotive Refinish industry.

• Bachelor’s degree is preferred but not mandatory.

• Must be willing and able to travel over 50% of the time.

• A valid Driver’s License is required.

• Strong understanding of repair shop operations along with distribution fundamentals.

• Familiarity with Axalta’s core (APL) product lines.

• Possesses strong technical aptitude and problem-solving skills.

• Exhibits a professional demeanor when interacting with all levels of customers and internal teams.

• Self-disciplined and able to perform effectively in unstructured and independent environments.

• Proven effective written and verbal communication skills, including the ability to write call reports and follow-up summary letters.

• Proficient in Office365 (Word, Excel, PowerPoint) for creating reports, presentations, pivot tables, etc., to provide data-driven insights.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off