Per Diem RN, Triage

This is a fully remote position, open to applicants in Florida.

📋 Description

• Manage after-hours phone calls and effectively address the needs of callers by providing outstanding customer service.

• Offer telephone guidance and education tailored to patient requirements.

• Respond to telephone inquiries regarding the services offered by Chapters Health System.

• Promote and clarify the services provided by Chapters Health System.

• Collect essential information and documentation to ensure patient records are complete, current, and accurate.

• Input and monitor patient referral data in the Electronic Medical Record (EMR) system.

• Provide reassurance to patients and their families over the phone.

• Assist in resolving inquiries and determine when an in-person visit is necessary.

• Organize in-person visits as needed or upon request.

• Support patients and families in reaching their desired levels of comfort.

• Utilize support, expert resources, or personnel to address complex situations.

• Record patient and family interactions in the EMR and communicate with the Interdisciplinary Group.

• Report technical issues to leadership and ensure resolution within the required timeframe.

• Be available to report to a designated company location during emergencies as required.

• Carry out other assigned responsibilities.

⛳️ Requirements

• A current Florida or multi-state license to practice as a registered nurse.

• Capability to apply for or obtain a multi-state RN license within 30 days of hire if not already possessed.

• Ability to apply for or obtain an RN license in Washington, D.C. within 30 days of hire.

• A minimum of one year of nursing experience is required.

• Hospice or hospital experience is preferred.

• Prior experience with an EMR/EHR system is necessary.

• Proficient verbal and written communication skills in English.

• Bilingual in Spanish is preferred.

• Reliable transportation to meet the needs of patients.

• Strong critical decision-making and problem-solving skills.

• Exceptional clinical and assessment abilities.

• Proficiency in using equipment with visual and auditory mechanisms.

• Excellent time management and prioritization capabilities.

• Ability to maintain professionalism and composure in stressful situations.

• Strong skills in patient service, information-seeking, listening, and knowledge transfer.

• Capacity to thrive in a fast-paced, collaborative team environment.

• Ability to leverage interpersonal skills for maximum caller reassurance and patient visits.

• A sense of urgency in daily responsibilities.

• Computer proficiency, including MS Office, online research, data entry, and navigation.

• Availability for shifts that accommodate extended operating hours.

• Capability to perform sedentary work with frequent interruptions.

• Ability to manage emotional stress while caring for terminally ill patients and their families.

• Capacity to perform essential physical tasks, including lifting patients or equipment, bending, pushing/pulling, and kneeling, with or without reasonable accommodation.

• Successful completion of position competency requirements.

• Consent to drug and/or alcohol testing following a conditional offer and ongoing adherence to the Drug-Free Workplace Policy.

• Verification of eligibility through the Florida Care Provider Background Screening Clearinghouse following a conditional offer and continued eligibility.

🏝️ Benefits

• Pay rate of $45.00.

• Equal employment opportunities for all.

• Reasonable accommodations for essential job functions.

• Commitment to company health, safety, and security practices.