People Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate the reliable, precise, and employee-focused execution of essential People Team processes throughout the global employee lifecycle.

• Collaborate with the People Team to implement administrative workflows, oversee employee transactions, and enhance the overall employee experience.

• Stay informed about multistate employment laws and regulations in the states of operation.

• Monitor and address employee inquiries via shared People Team inboxes, ensuring proper documentation, routing, and follow-up.

• Assist with routine policy and process interpretation, escalating complex or high-risk issues to People Partners, Legal, Benefits, or subject matter experts as necessary.

• Maintain and enhance process documentation, departmental forms, job aids, and content in the internal knowledge base.

• Manage designated aspects of voluntary and involuntary offboarding workflows.

• Process Employee Change Forms and Verifications of Employment efficiently.

• Ensure accurate, audit-ready employee records are maintained throughout the employee lifecycle.

• Handle routine Leaves of Absence and Accommodation process steps with confidentiality.

• Contribute to People Operations projects and cross-functional initiatives.

• Ensure HRIS accuracy and integrity; troubleshoot HRIS issues in collaboration with internal teams and external vendors.

• Execute simple and recurring People Operations reporting requests while ensuring data accuracy and confidentiality.

• Identify opportunities to streamline workflows through systems, documentation, automation, and AI.

• Analyze trends in employee inquiries and propose enhancements to documentation, training materials, workflows, and self-service content.

• Handle benefits transactions, including enrollments for new hires and life events, and gather necessary documentation.

• Assist with annual open enrollment, employee communications, and issue resolution in partnership with the People Team and benefits brokers.

• Provide general advice on employee benefit plans, programs, and processes.

• Collaborate with benefits vendors to resolve employee concerns and ensure prompt follow-up.

⛳️ Requirements

• Bachelor’s degree.

• Over 3 years of directly relevant experience.

• Outstanding communication abilities.

• Service-oriented mindset.

• Proficient project management skills.

• Knowledgeable in multistate employment laws and regulations.

• Experience in HRIS administration and troubleshooting.

• Capable of managing confidential employee records and benefits information with precision.

• Willingness to work across various time zones.

🏝️ Benefits

• Competitive medical, dental, and vision insurance plans.

• Paid time off to relax and enjoy personal time.

• Access to BetterHelp therapy sessions for mental and emotional health support.

• Commuter benefits.

• Discounted rates on home, auto, and pet insurance.

• 401(k) plan with a company match of up to 4%.

• Comprehensive fertility and parental leave benefits.

• Opportunities for career development within a rapidly growing organization.

• Employer-covered life and disability insurance.