People Operations Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• EOR Transition Support – Collaborate with Fora's US People Ops team to oversee the operational execution of transitioning contractors to employees for our workforce in the Philippines. Work closely with our EOR to guarantee precise onboarding, record maintenance, and a seamless, compliant, people-centric transition by early 2027.

• Employee Experience – Act as the main point of contact for employees based in Manila throughout their entire journey at Fora — from onboarding to daily employment, career growth, and offboarding. Take charge of the local employee experience, addressing benefits and compensation inquiries, statutory contributions, policy clarifications, and ensuring employees feel informed and supported at every phase.

• Employee Relations – Manage all employee relations issues for the Manila team, including performance concerns, workplace conflicts, policy inquiries, and escalations. Collaborate with managers to navigate difficult conversations with fairness and thorough documentation.

• Cultural Translation – Serve as the connector between Fora's leadership culture in NYC and the Philippines team — translating expectations, values, and decisions into a local context, while conveying the Manila team's perspectives back to US leadership in a solutions-focused manner.

• EOR Platform Administration – Oversee the daily operational management of Fora's Employer of Record platform, which includes maintaining employee record accuracy, reviewing payroll cycles, managing onboarding and offboarding workflows, coordinating benefits, and handling support tickets. Partner with Fora's US People Ops leadership, who manages the strategic EOR relationship.

• Onboarding & Offboarding – Create and implement a thoughtful onboarding experience for all newly converted employees in accordance with the company’s US standards. Manage offboarding processes in line with Fora's global People Ops standards and Philippine labor laws.

• Performance Management – Develop and sustain performance management frameworks (goal-setting, reviews, feedback) that align with company-wide standards.

• Legal Liaison – Facilitate coordination between Fora HQ legal and local counsel in the Philippines regarding employment and labor matters.

⛳️ Requirements

• Experience – 8–10 years of HR generalist experience, with progressive responsibilities, ideally encompassing a blend of operational HR and employee relations.

• US Company Experience – Previous experience supporting or working within a US-based company — you comprehend how American companies function, communicate, and make decisions, and can confidently operate across time zones.

• Employee Relations Depth – Proven experience in managing intricate employee relations situations, performance discussions, and sensitive HR issues with sound judgment and appropriate documentation.

• Philippines Employment Context – Working knowledge of Philippine labor laws and statutory obligations (SSS, PhilHealth, Pag-IBIG) — sufficient to identify issues and pose the right questions to our EOR, who is responsible for compliance execution.

• Communication – Exceptional written and verbal communication skills in English. You can articulate clearly for US executive leadership and communicate plainly and directly with team members in Manila.

• Autonomy – Ability to operate independently in a remote, fast-paced environment with minimal daily supervision. You identify and address problems proactively without needing prompts.

• Prior experience supporting a US-headquartered company with a well-established offshore team in the Philippines and managing transitions from contractor to employee or EOR processes.

🏝️ Benefits

• Comprehensive health coverage and wellness programs.

• Opportunities for professional development and career advancement.

• Flexible working arrangements to promote work-life balance.

• Engaging company culture with a focus on employee well-being.