Peer Warmline Specialist – CPRC, CPSS

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Log in to helpline applications.

• Manage incoming calls, chats, and/or texts.

• Assist callers in developing their own coping strategies and wellness plans.

• Connect callers to the MiCAL crisis line when necessary.

• Provide information on available resources, such as homeless shelters, food pantries, mental health services, and substance use treatment facilities.

• Document each interaction during calls.

• Collaborate with the Shift Supervisor and other MiCAL staff for support.

• Uphold a high level of confidentiality while executing all responsibilities.

• Carry out additional duties as assigned.

⛳️ Requirements

• Must be a permanent resident of Michigan year-round.

• High School Diploma or a GED equivalent is required.

• Certification as a MDHHS Certified Peer Support Specialist (CPSS) or Peer Recovery Coach Certification (CPRC) is mandatory.

• A minimum of 1 year of paid experience as a MDHHS Peer Support Specialist is required.

• Must have at-home high-speed internet on a private network.

• A private, HIPAA compliant, dedicated office space is necessary.

• Capability to work fully remotely from home.

• Ability to maintain a high level of confidentiality is essential.

🏝️ Benefits

• Generous Paid Time Off.

• Shift premiums.

• Employer-sponsored benefit and wellness plans.

• 16% fringe pay.

• Access to the Calm App.

• Competitive wages.

• Opportunities for professional development.

• A team-oriented environment.

• An organizational culture that supports mental and behavioral health for everyone.

• A non-profit, mission-driven, and person-focused workplace.