Payroll Support Advisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Offer expert, strategic assistance to both internal and external partners by addressing complex inquiries, troubleshooting system and process challenges, conducting thorough research, and ensuring timely resolution and follow-up in accordance with established SLA commitments.

• Act as a customer-facing escalation point when necessary.

• Share best practices, emerging trends, root cause analysis insights, and resolution strategies through webinars, documentation, and focused educational initiatives.

• Facilitate the resolution of known and recurring issues by collaborating cross-functionally to enhance visibility into common risks, questions, and system behaviors, continually improving both customer and associate experiences.

• Function as a technical subject matter expert in payroll systems, processes, procedures, and regulatory compliance requirements, ensuring strict compliance with payroll laws, payment processing standards, and internal controls to mitigate risk and maintain accuracy.

• Ensure strict compliance with payroll laws, regulations, payment processing standards, and compliance controls to reduce risk and uphold accuracy.

• Support and lead special projects and strategic initiatives, including enterprise system upgrades, cross-functional process enhancements, operational improvements, and structured root cause analysis to resolve systemic issues and enhance performance.

• Analyze insights from completed casework to identify performance trends, provide data-driven feedback to managers on associate effectiveness, collaborate with the Knowledge team to assess training needs and improve SOPs, and deliver targeted coaching and guidance based on documented findings.

• Oversee enterprise onboarding programs by remaining aligned with evolving organizational needs, ensuring all onboarding materials and collateral are up to date, proactively communicating changes to stakeholders, and partnering cross-functionally to provide a seamless and consistent customer onboarding experience.

⛳️ Requirements

• High School Diploma or equivalent.

• Over 3 years of Payroll experience involving end-to-end processing, research, payroll logic, and troubleshooting.

• Strong written and verbal communication capabilities.

• Demonstrated ability to engage across corporate functions (Service, Professional Services, Product Management).

• Excellent verbal and written communication skills, including the capability to lead meetings or host webinars.

• Proficiency in Microsoft Office applications (Word, Excel, Outlook).

• Preferred 2-4 years of Workday Payroll experience, encompassing an understanding of core payroll processing and configuration concepts, such as earnings and deductions, including pre-tax deductions and limits.

• Bachelor’s degree or equivalent experience.

• Preferable experience in Payroll Outsourcing.

• Certified Payroll Professional.

🏝️ Benefits

• Opportunities for professional development.

• Values-driven culture.

• Potential for upward mobility.