Payroll Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver comprehensive payroll processing support for Managed Payroll clients.

• Oversee a diverse portfolio of clients with varying deadlines in a dynamic setting.

• Serve as the designated Specialist for Managed Payroll and Payroll Administrative clients, while also assisting other OSV payroll, tax, and garnishment clients as necessary.

• Manage and address daily cases to ensure compliance with service level agreements and client satisfaction objectives.

• Handle escalated cases from payroll teams and stakeholders internally.

• Troubleshoot customer issues and escalations, conduct and document root cause analyses, and implement corrective measures.

• Facilitate weekly, monthly, and quarterly calls with clients.

• Engage in new client onboarding and service-area discussions, including tax-related matters.

• Set up basic to medium-complexity Workday pay components, deductions, and run categories.

• Assist with the year-end process and contribute to special projects.

• Analyze quarter-end and year-end audit reports and provide recommendations to clients.

• Achieve quality and production targets as well as scorecard objectives.

• Maintain documentation for payroll services support.

• Collaborate extensively with colleagues and customer teams to assist clients and address requests.

⛳️ Requirements

• Associate's degree.

• Over 3 years of payroll experience with a focus on end-to-end processing, research, payroll logic, and troubleshooting.

• More than 3 years of customer service experience or demonstrated capability to function at this level.

• Advanced skills in Microsoft Word and Excel.

• Thorough understanding of payroll taxes, intermediate payroll configuration, and payroll compliance.

• Experience with multi-jurisdictional tax, payroll year-end processes, and W-2 support and adjustments.

• Excellent written and verbal communication abilities.

• Strong critical thinking, consultative, problem-solving, organizational, analytical, data entry, research, mathematical, and time management skills.

• Capability to manage multiple clients, adhere to tight deadlines and competing priorities, and exercise independent judgment.

• Solid understanding of payroll processes and procedures.

• Preferred: experience in an outsourcing context (payroll or tax), Workday, and Salesforce applications.

🏝️ Benefits

• Culture based on values.

• Opportunities for career advancement.

• Professional development opportunities.

• Chances to learn and exchange ideas.

• Encouragement of innovative thinking and creative collaboration.