Payroll Delivery Manager

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Assist associates and specialists in enabling them to operate independently throughout the process by overseeing, organizing, and coordinating the resolution of any obstacles.

• Efficiently manage and oversee ticket queues utilizing appropriate tools to ensure timely handling, accurate categorization, compliance with expected thresholds, and adherence to defined quality standards.

• Facilitate training on ticket management as required.

• Diligently monitor and track all client SLAs using suitable BI tools to ensure compliance with the reporting calendar and standard processes; if SLAs are not being met, identify root causes and develop action plans for follow-up.

• Capable of utilizing the HR suite of tools relevant to their team's scope.

• Conduct, support, and manage a Root Cause Analysis (RCA) when issues arise that result in client escalations, ensuring that mitigating actions are effectively implemented.

• Aid in identifying deviations from the contractually defined standard scope of service and calendar, ensuring adherence to the Change Request process and the Defective Input process.

• Comprehend global standard processes as well as the contractual scope of service for their team.

• Identify and resolve potential inefficiencies in processes.

• Demonstrate a strong ability to coach and develop action plans that enhance performance, provide constructive feedback, and share relevant business updates as needed.

• Assist with recruitment, induction, onboarding, training, transfers, contract modifications, and exit processes, ensuring these standards are properly tracked.

• Manage access across all relevant systems for their team and provide support on logistical matters.

• Ensure compliant usage of all systems and company assets.

• Conduct performance reviews for their team in collaboration with the Operations Manager.

• Oversee schedule adherence, team productivity, capacity, and utilization.

• Support and comply with all security procedures while managing security incidents according to defined processes.

• Assist in coordinating and resolving technical issues.

• Maintain a professional atmosphere; correct behaviors and enforce business etiquette.

• Work collaboratively and positively with the Operations Manager in a strict and flexible manner.

• Participate in additional projects and activities that align with personal skills as needed and assigned.

⛳️ Requirements

• 2-3 years of relevant experience in administering Payroll or Health & Welfare/Benefits within an HR consulting, HR Outsourcing, or corporate environment.

• Experience in supporting Belgium payroll is advantageous.

• Proficiency in HRIS systems: Workday, SAP, or PeopleSoft is preferred.

• Proven experience in managing a team.

• Strong proficiency in MS Office applications, including Excel, Word, and PowerPoint.

• Flexibility to thrive in a global and fast-paced environment.

• Keen attention to detail.

• Excellent written and verbal communication skills.

• Self-motivated with a strong willingness to learn.

• Ability to collaborate effectively and work both independently and within a team while adhering to processes and procedures.

• BA/BS in a business-related field such as Accounting, Human Resources, or Business, or an equivalent combination of education and experience.

🏝️ Benefits

• Health coverage.

• Wellbeing programs.

• Paid leave (vacation, sick, parental).

• Retirement plans.

• Learning opportunities.