Payroll Client Services Lead – DACH Region

This is a fully remote position, open to applicants in Europe.

📋 Description

• Provide specialist-level support for all inquiries related to payroll processes in Germany and Switzerland, ensuring compliance with local regulations and tax laws.

• Act as the regional specialist for all payroll-related matters in your designated region or sub-region, keeping all stakeholders updated on any changes, delays, or notifications.

• Serve as the primary contact for urgent issues and customer escalations, participating in customer video calls to quickly resolve concerns.

• Work independently on customer escalations, diligently striving for swift resolutions.

• Collaborate effectively with various teams, including Customer Experience and Payroll Operations, to deliver outstanding support and adhere to service level agreements (SLAs).

• May be tasked with providing premium support to specific customers, ensuring high levels of satisfaction and timely resolution of issues.

⛳️ Requirements

• Experience in processing end-to-end payroll or equivalent experience.

• Essential: Hands-on experience in processing end-to-end payroll specifically for Germany and/or Switzerland.

• Professional fluency in German.

• Strong understanding of payroll tax regulations and compliance standards in the DACH region.

• Background in client-facing roles.

• Analytical mindset with outstanding problem-solving skills to address complex issues and escalations.

• Ability to thrive in a fast-paced, international environment: adaptable, enjoys cross-cultural collaboration, and seeks to enhance workflows for improved efficiency.

• Excellent communication skills: fluent in English, comfortable with asynchronous communication, and skilled in using collaboration tools such as Slack.

• Team-oriented: capable of mentoring and supporting colleagues, collaborating effectively across departments, and managing escalations with confidence.

• Bonus: Experience working remotely is advantageous, but not mandatory.

🏝️ Benefits

• Work from anywhere.

• Flexible paid time off.

• Flexible working hours (we operate asynchronously).

• 16 weeks of paid parental leave.

• Mental health support services.

• Stock options.

• Learning budget.

• Home office budget & IT equipment.

• Budget for local in-person social events or co-working spaces.