Payroll Associate

This is a fully remote position, open to applicants in Indonesia.

📋 Description

• Provide support to Payroll(s) where applicable, ensuring delivery aligns with the agreed processing calendar(s) and meets the established KPIs.

• Utilize Payroll expertise to address client queries/issues while ensuring a comprehensive understanding of country-specific legislation and tasks.

• Ensure that Data Management is carried out accurately and within the designated timeframes where applicable.

• Respond to Tickets and Calls within SLA timelines and maintain a high standard of service.

• Adhere to Detailed Working Instructions (DWIs), identifying any gaps or inconsistencies in documentation, and assist in updating DWIs as necessary.

• Demonstrate proficiency in utilizing various systems and tools.

• Complete SOC Controls punctually and provide the requisite evidence.

• Report all system issues or defects accurately, logging tickets with the necessary details and evidence for investigation by Application Services and/or Products.

• Inform the Service Manager of any deviations from the standard service scope.

• Demonstrate the ability to recognize and manage sensitive and confidential information appropriately.

• Successfully fulfill all learning objectives set forth.

• Accurately record time and ensure it is submitted on time.

• Adhere to and follow Strada Security Standards.

• Actively contribute to team meetings and promptly communicate any issues to your Service Manager.

• Stay informed regarding all Strada HR announcements and communications.

• Cultivate positive relationships with all lines of business where applicable.

• Provide timely and accurate updates to internal stakeholders as necessary.

• Engage in projects and activities as needed and assigned.

⛳️ Requirements

• Bachelor’s degree along with demonstrated equivalent experience relevant to the position requirements.

• 1-2 years of relevant experience managing Indonesia Payroll or Health & Welfare/Benefits in an HR Consulting, HR Outsourcing, or other corporate setting.

• Knowledge of HRIS systems.

• Proficiency in MS Office tools, including Excel, Word, and PowerPoint.

• Adaptability to support a global and fast-paced work environment.

• Strong attention to detail.

• Excellent written and verbal communication skills.

• Self-motivated with a readiness to learn.

🏝️ Benefits

• Health coverage

• Wellbeing programs

• Paid leave (vacation, sick, parental)

• Retirement plans

• Learning opportunities