Payments Operation Manager

This is a fully remote position, open to applicants in Poland.

📋 Description

• Taking charge of the construction and organization of the operational-technical team for a rapidly growing British Fintech.

• Joining the project in a consulting role.

• Identifying bottlenecks in payment flows.

• Designing the team structure (from Payments Support to Risk Controls).

• Acting as a partner to the client by advising on the competencies needed to ensure the stability of the global authorization and payment engine.

⛳️ Requirements

• A minimum of 5–8 years of experience in managing payment operations (Payments Ops), technical support, or settlements in the Fintech/Banking sector.

• Experience in building, recruiting, and scaling operational-technical teams (e.g., Payments Analysts, Support Engineers, Risk Specialists).

• Deep domain knowledge: card processing (Visa/Mastercard), transaction life cycle, reconciliation, and Anti-fraud systems.

• Strategic thinking skills—from mapping processes (failed transactions, incident flow) to cost assessment of the team in the Polish market context.

• Experience in close collaboration with Engineering departments (familiarity with tools such as SQL, API monitoring, system logs).

• Strong consulting skills—ability to engage in discussions with C-level executives on the client side.

• Proficiency in English (C1) enabling smooth negotiations and relationship building in an international environment.

• Ownership mindset—taking responsibility for the vision of the structure and its execution.

🏝️ Benefits

• Training budget (up to 2500 PLN net per year).

• Flexible working hours (considering project core hours).

• Option for 100% remote work.

• MacBook and necessary work tools provided.

• Multisport Plus card and private medical care (Luxmed).