Patient Support Supervisor – Pharmacy Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and oversee a team of Patient Support Associates.

• Provide guidance, performance evaluation, and development opportunities.

• Assist with the hiring, onboarding, and training processes.

• Inspire and motivate team members in both remote and onsite settings.

• Ensure medication accessibility through refills, prior authorizations, and financial support.

• Manage assistance across hospitals and clinics to guarantee prompt patient care.

• Uphold service level objectives and quality benchmarks.

• Supervise pharmacy operations (claims, deliveries, care coordination).

• Perform system audits and enhance workflow efficiency.

• Collaborate with hospital stakeholders through regular meetings.

• Conduct team meetings, monitor performance, and identify areas for improvement.

• Work cross-functionally on projects and process enhancements.

• Oversee PTO, timekeeping, and reporting duties.

• Coordinate training sessions and system access.

• Safeguard the confidentiality of sensitive healthcare information.

⛳️ Requirements

• Active Pharmacy Technician registration and CPhT certification.

• Minimum of 3 years of experience as a pharmacy technician (specialty experience preferred).

• Previous leadership experience.

• High School Diploma or GED is required.

• Bachelor's degree is preferred or currently in progress.

• Strong leadership, coaching, and communication abilities.

• Capability to influence and collaborate effectively across teams.

• Proficiency in operational and project management.

• Skilled in Microsoft Excel and Word.

• Familiarity with pharmacy/EMR systems (experience with Willow, QS1, RX30 is a plus).

• Highly organized, patient-centered, and detail-oriented.

🏝️ Benefits

• 20% travel for remote positions outside core locations.