Patient Support Specialist – USA Healthcare

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Perform follow-up calls to patients.

• Assist patients in comprehending and adhering to care plans.

• Promote compliance with treatment and medication regimens.

• Establish rapport with patients while upholding professionalism.

• Raise concerns or identify patient risks as needed.

• Keep precise documentation and patient notes.

• Offer compassionate and patient-centered assistance.

⛳️ Requirements

• Prior experience in healthcare, patient support, or medical administration.

• Exceptional verbal and written communication skills in English.

• Strong empathy and a good bedside manner.

• Capability to manage sensitive discussions with professionalism.

• Comfortable operating in a dynamic remote work environment.

• Proficient in computer use with solid administrative skills.

• Preferred Background:

• We particularly encourage applications from candidates with backgrounds such as:

• Medical Practice Management.

• Nursing.

• Pharmacist Assistance.

• Healthcare Coordination.

• Patient Liaison.

• Case Management.

• Psychology or Social Work.

• Healthcare Administration.

• Technical Skills:

• Proficient in MS Office and general computer navigation.

• Comfortable using CRM, EMR, or patient management systems (training will be provided).

• Capable of accurately documenting notes and patient records during and after calls.

🏝️ Benefits

• Comprehensive health insurance options.

• Flexible working hours.

• Opportunities for professional development and training.

• Supportive and collaborative work environment.