Patient Support Specialist

This is a fully remote position, open to applicants in California.

📋 Description

• Make outbound and inbound calls to prospective patients to clarify services and aid with enrollment or scheduling.

• Fill out brief intake forms to accurately gather demographic, eligibility, and clinical details.

• Arrange patient appointments based on availability, location, and provider compatibility.

• Achieve or surpass daily, weekly, and monthly performance targets (e.g., calls made, conversions, appointments set).

• Maintain a positive, empathetic, and professional demeanor toward patients and colleagues at all times.

• Follow established scripts and workflows while being adaptable to personalize each interaction.

• Record all interactions meticulously and accurately in the company’s EHR system.

• Work collaboratively with team members to resolve scheduling or communication challenges.

• Comply with HIPAA and confidentiality regulations when managing patient information.

• Engage in ongoing training, receive feedback, and participate in quality assurance sessions to consistently enhance performance.

⛳️ Requirements

• 1–2 years of experience in a contact center, customer service, or patient access position.

• Outstanding verbal communication skills and comfort with making or receiving a high volume of patient calls daily.

• Strong interpersonal and listening abilities; capacity to engage compassionately and build trust swiftly.

• Capability to meet or exceed performance quotas in a structured environment.

• Proficiency in basic computer applications (CRM, scheduling systems, or EHRs preferred).

• Bilingual (English-Spanish), both spoken and written, is mandatory. If you are not fully bilingual, please refrain from applying.

🏝️ Benefits

• Equity compensation package

• Comprehensive benefits including medical, dental, and vision

• 401k

• Generous PTO policy (up to 15 days per year for full-time employees)

• $1,000 home office stipend

• We provide the necessary equipment for this role.

• Opportunity for rapid career growth with ample room for personal development.