Patient Support Specialist

📋 Description

• Delivers outstanding administrative and patient care support in a virtual healthcare setting.

• Acts as a primary contact for patients and clinical staff, managing incoming communications.

• Uploads and organizes lab results while coordinating prior authorization requests.

• Triages tasks to the appropriate team members.

• Handles patient phone calls, emails, and chat messages with professionalism and empathy.

• Provides clear guidance and follow-up regarding lab testing and medication refills based on physician notes.

• Assists patients in understanding the next steps in their care to ensure a positive virtual care experience.

• Initiates, tracks, and follows up on prior authorization requests for medications.

• Collaborates with providers, nurses, and internal staff to ensure efficient telehealth workflows.

• Upholds strict confidentiality and adheres to HIPAA along with all relevant privacy and security regulations.

⛳️ Requirements

• High school diploma or equivalent is required; an associate degree or higher is preferred.

• At least 1 year of experience in a healthcare, telehealth, or medical office support role.

• Previous experience in processing prior authorizations and working with insurance verification is required.

• Medical billing and coding experience is preferred.

• Familiarity with EMR/EHS systems and digital communication tools (e.g., patient portals, ticketing systems, chat platforms).

• Exceptional communication and customer service skills with diverse audiences and varying communication abilities.

• Strong organizational, multitasking, and time management skills.

• Comfortable with technology and capable of troubleshooting basic patient access issues.

• High attention to detail and the ability to work independently in a remote setting.

• Bilingual in Spanish is a plus!

🏝️ Benefits

• 75% subsidized health insurance.

• Dental insurance.

• Vision insurance.

• Paid time off.

• 401(k) retirement savings plan with company match.

• Professional development opportunities.

• Flexible work arrangements.

• Collaborative and supportive work environment.